Select the fair and honest responses to the following scenario. Check all of the boxes that apply.The mental health hotline receives a wide range of calls from people who are considering getting help from a doctor to people who are experiencing life-threatening situations. The call center employee is a caller’s first point of contact; this employee directs all calls to the appropriate medical professional.
A
The call center employee jokes with friends after work about one caller’s nervousness and family problems.B
The call center employee makes sure to speak in a calm voice and ensures that the caller is directed to a medical professional who can provide help.C
The call center employee discusses the day’s calls with the current caller.D
The call center employee clearly explains the doctor referral process in simple terms and asks if the caller has any questions about it.