2
AssignmentMultiple Select

Managing Documents

Question 2 • TX-Business Information Management (BIM) I

Why should professional letters follow a formal style and etiquette? Select all that apply.

Answer
A
A formal style shows that the writer is smarter or more important than the reader.
B
Providing information in an expected way allows the reader to focus on content.
C
Using business etiquette is a respectful way to interact with industry colleagues.
D
Proper etiquette requires the reader to respond favorably to any request in the letter.

Explanation

Using a familiar, expected format helps readers find and understand the information, so they can focus on the letter’s content. Business etiquette also communicates respect toward colleagues. A formal style is not meant to suggest the writer is smarter or more important, and good etiquette cannot require a reader to agree to a request.

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