Reducing Medical Errors Answers

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Examples of verbal cues are and .

smiling

saying no

Examples of verbal cues are and .

waving

saying hi

, , and are all examples of nonverbal cues.

Frowning

Screaming

, , and are all examples of nonverbal cues.

waving

screaming

, , and are all examples of nonverbal cues.

asking a question

pointing

A patient is angry that he had to wait a day to get an appointment with the doctor.The best way to address this patient is to

say that you understand his frustration at waiting and will see what can be done to improve the situation in the future.

explain to the patient that the office is busy and he needs to call further in advance.

ask the patient what he would do to make the situation better.

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