Patient Communication

Question 3 • *GV 2018 - P.E. Health Science - PE201

Select the next step that you think would provide the best customer service.

Answer

You run out to the nurse’s stations and bring him a thick marker that is easier to grip.

Tell him you will be sure to let everyone know, but then forget all about your promise.

Tell him your coworkers do not care whether or not patients say thank you.

You have a few spare minutes, so you take the pen and paper and write out the words he wished to write.

Explanation

The patient wants to write a thank-you note but may need help doing so. Since you have a few spare minutes, writing the words for him directly helps him accomplish that goal and shows attentive, compassionate service. Bringing a thicker marker might help with grip, but it does not address the immediate task as directly.

AI-written and checked against the verified answer.

More from this Course

Assignment

17 verified answers

Patient Care Approaches

Medical Records

Patient Education