Patient Communication

Question 2 • *GV 2018 - P.E. Health Science - PE201

Select the next step that you think would provide the best customer service.

Answer

Do nothing. Patients’ meals aren’t your responsibility.

Ask another staff member about the mixup, and offer to do what you can to help straighten out the problem.

Bring the patient a sleeve of crackers later that day to occupy her while she waits for her dinner.

Tell the patient that the food at the facility is so bad, she’s not missing anything.

Explanation

The best customer service is to respond to the patient’s concern and take a reasonable step toward fixing the mixup. Asking another staff member what happened and offering to help can address the problem promptly. Doing nothing ignores the patient, while bringing crackers later or criticizing the food does not resolve the missing dinner.

AI-written and checked against the verified answer.

More from this Course

Assignment

17 verified answers

Patient Care Approaches

Medical Records

Patient Education