AnswersSOAR CommunicationsUnit Test

Unit Test — Unit test Answers

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1
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Touch ethic is determined by ________________.

A
values
B
culture
C
education
D
employment
2
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_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.

A
Hostile communication
B
Defensive communication
C
Aggressive communication
D
Offensive communication
3

Touch is an essential part of _______________.

A
growing up
B
well-being
C
verbal communication
D
all of the above
4

Which of the following best describes the messages the man in this photograph seems to be conveying by his nonverbal communication?

Question illustration
A
I am a confident and successful business professional.
B
I am a warm and caring husband and father.
C
I am a talented and creative musician.
D
I am a charismatic and fun-loving college student.
5

The rules and conventions governing correct or polite behavior and communication are called ______________.

A
cultural norms
B
etiquette
C
netiquette
D
guidelines
6

Which of the following is an example of supportive communication?

A
“We should talk about this when you are calmer.”
B
“You shouldn’t do that.”
C
“Are you sure about that?”
D
“I’m always here if you need help with anything.”
7

The rules and guidelines for appropriate computer mediated communication are called ________.

A
social norms
B
etiquette
C
netiquette
D
manners
8

Which statement can help build a person’s self-esteem?

A
“I am really proud of you.”
B
“You really disappointed me with your presentation.”
C
“You should strive to do better next time.”
D
“Your work was lacking and uninspiring.”
9

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario?

A
The rules governing nonverbal communication in Japan are very different than those in the U.S.
B
Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them.
C
The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated.
D
All of the above are likely causes of confusion in this scenario.
10

Which of the following is an example of a stereotype?

A
All people are equal.
B
Asian people are smart.
C
Children learn behavior from their parents.
D
Teenagers tend to be more independent than young children.
11

Which of the following scenarios is the result of a lack of education or experience?

A
A man dislikes hearing about the Holocaust because he is a survivor.
B
A burn victim doesn’t like to be near any flames.
C
A child refusing to eat broccoli because of its color.
D
A woman dislikes smokers because the smoke makes her cough.
12

Which of the following statements is most likely true about the nonverbal communication depicted in this picture?

Question illustration
A
The women in the background are complementing their verbal communication with their body language.
B
The nonverbal communication of the women in the background is tied to culture.
C
The women in the background are contradicting their verbal communication with their body language.
13

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person’s situation?

Question illustration
A
This woman is a successful and confident business owner.
B
This woman is an overworked and overly stressed medical doctor.
C
This woman is a stay-at-home mom who is very conscious of her health.
D
There are not enough nonverbal messages to say for sure.
14

Which of the following words reflects a regional culture within the United States?

A
“Y’all”
B
“we’re”
C
“Let’s go.”
D
“Okay”
15

True or False? Language is symbolic. Please select the best answer from the choices provided

A
T
B
F
16

True or False? Cooperation is a principle of language. Please select the best answer from the choices provided

A
T
B
F
17

Which of the following reflects "Adjust Communication Based on Feedback"?

A
Michelle explains her presentation to the board.
B
Mike interviews a woman for a position.
C
Caley researches more about her thesis paper.
D
Fatimah listens patiently to her daughter.
18

"A system of symbols structured by grammar and syntax common to a community of people"

A
perception
B
verbal communication
C
language
D
communication
19

Which of the following does not reflect the third step of effective communication?

A
A mom warning her child sternly about the hazards of unattended candles.
B
A teacher giving a lecture about the Byzantine empire to her class.
C
A doctor explaining a diagnosis to a patient in layman’s terms.
D
A sixth grader listening to an audiobook about human anatomy
20

In order to ensure your message is clear and easily understood you should ____________.

A
compose an email very quickly
B
read your writing out loud
C
avoid responding to emails
D
none of the above

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