10
AssignmentMultiple Choice

Writing a Problem Statement

Question 10 • VA-Information Technology Fundamentals B

Analyze the problem statement. Select the correct answer.Vision: We want improved customer satisfaction.Issue: It may be that we have too many products.Method: Design new software to track customer repairs and complaints.

Answer
A
This problem statement is not clearly written.
B
This is a clear, well-defined problem statement.
C
This problem statement will help solve the problem.
D
This problem statement is specific.

Explanation

The vision is broad, and the issue is only a guess: “too many products” may not be the cause of low customer satisfaction. The proposed software tracks repairs and complaints, but the statement does not explain how that addresses the suspected issue. Because the problem and its cause are not clearly connected, this is not a clearly written problem statement.

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