Describe a conflict you had recently with someone. Explain which style of conflict management you both used during the conflict. If it ended well, explain the steps of effective cooperative conflict management that helped create a positive outcome. If it ended badly, explain what steps of effective cooperative conflict management might have helped.

Answer:

Answers will vary. A conflict should be described and two conflict management styles named. Options: non-confrontational, confrontational, or cooperative. Some steps should be listed. Steps of effective cooperative conflict management that could be mentioned: manage emotions, manage information, manage goals (where do goals overlap), focus on the problem, compromise, manage the problem and solutions.