Patient Communication

Question 5 • *GV 2018 - P.E. Health Science - PE201

Select the next step that you think provides the best public relations.

Answer

Provide your neighbor only with the name of the person who handles all public relations for the practice.

Tell your neighbor everything you know, but swear her to secrecy.

Tell your neighbor something you know is untrue just to see whether she checks out your information with someone else.

Tell your neighbor that everyone in the practice hates her TV station and hopes all the reporters get fired.

Explanation

The best public-relations step is to direct your neighbor to the person authorized to speak for the practice. That helps ensure she receives accurate, consistent information. Sharing confidential details, deliberately giving false information, or insulting the TV station could damage the practice’s reputation.

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